Led a three-month international pilot to establish remote monitoring services for an OEM and its first pilot customer — shifting the dynamic from reactive breakdown calls to proactive intervention, where the OEM reaches out before downtime ever occurs. Working as a joint, multidisciplinary team across organisational and geographic boundaries, we built the capability to turn raw machine data into actionable intelligence — removing friction and aligning two organisations around a shared operational goal, one step at a time. The pilot covered three customer sites, delivering 20 hours of prevented downtime per site annually while simultaneously improving the day-to-day operational performance of the users on the floor. A proof of concept that redefined what the service relationship between an OEM and its customer could look like.